Delivery

We deliver all of Melbourne we're based in Warrandyte South and deliver all of Metro Melbourne as well as way beyond - which includes Ballarat, Bendigo, Geelong, Mornington Peninnsula, Pakenham & Shepparton.

Right to your home or office - super fresh produce and organic meals in a bag are ready to cook! 

Go ahead and order with confidence, knowing we can get your order to you. Our delivery charges are from $8.99 to $19.99.

Delivery FAQs

When do I need to order by?

One of the benefits of ordering online is you can order whenever you like. But... there are deadlines!  

We deliver every Friday, Just place or update your order by 5pm on Wednesday.

What time will my goods arrive?

We deliver between 8am & 6pm. 

How much is the delivery fee?

We charge a flat rate of $8.99.  If you're more than 20 kilometres from the CBD we charge $10.99.  Country areas over 50 kilometres from Melbourne is $19.99.

How do I know if you deliver to my area?

We deliver everywhere in the Melbourne Metro Area & well beyond! Including, Mornington Peninnsula, Geelong, Werribee, Bendigo, Ballarat & Shepparton.  

Is there a minimum amount I need to order?

Yes, the minimum amount for any order is $70.00 (excluding delivery). The minimum order for 20 kilometres from the CBD is $100 and for 50+ kilometres the minimum order is $200.  

What if I am not home when delivery is made?

Many customers are not home upon delivery. Most front doorways offer some security and some shade. You can let us know where else you would like your delivery placed; find somewhere secure, away from pets and protected from the weather.  Other options include having your goods delivered to a neighbour or to your workplace.

What about items that need refrigeration?

We keep these cool for you until they arrive at their destination. In compostable cornstarch bags with the ice packs. We recommend you put your colds in the fridge as soon as possible.      

Please Note:  We have provided premium care of your order but on delivery they become your responsibility.             

What do I do with the empty box?

Of course, we like to ‘keep it green’ so please, leave our empty boxes from previous orders out for collection on your next delivery day. These will be re-used or recycled. We also will reuse the polystyrene boxes and appreciate the return of all our boxes.

How often do I need to order?

You can order as little or as often as you like.  

How can I be sure it's organic?

All produce is purchased from the Certified Organic Whole Food Wholesalers at the Melbourne Markets, their suppliers are all Certified Organic Farmers. ALL our produce are grown and processed without the use of synthetic chemicals, fertilisers, or GMOs and is Certified Organic. The grocery products are also Certified Organic, which is stated on the packaging. 

Are your fresh foods local?

We make a real effort to only purchase fresh food with the minimum number of food miles. Most of the produce is grown by local farmers in Victoria. There are of course some produce that we can only access from afar, like kiwifruit is occasionally only available from NZ growers. Or bananas and mangoes from Queensland.

How do I pay?

We accept major credit and debit cards as well as Paypal. 

How is my order confirmed?

Once  you complete your checkout, a confirmation email will be on it’s way to you. This will detail all your purchases, provide you with an order number and your estimated total.

Will I receive a invoice?

Yes, an automatic email invoice/receipt is emailed as soon as you complete your order. 

What if I have a question about my invoice?

If you have any queries send an email to liane@organicorigins.com.au

What if I’m not happy with my order?

In the unlikely event that you are disappointed for any reason, please contact us immediately, we are committed to our customers being not just happy but delighted with our services and will go to GREAT LENGTHS! to ensure this.  

Do you want suggestions on how to improve?

Absolutely! We LOVE to hear your ideas on how we can continue to improve. 

 

Organic Fare - It's ALL good!