Frequently Asked Questions

 

Q: What ingredients do you send me?

A: We send everything you'll need to create each recipe except you'll need some items like olive oil, salt and pepper. 

Can you deliver to my work?

A: Of course! We can deliver to your home, your neighbours or your work. 
 

Q: What if I won’t be home for delivery?

A: We'll leave your order where you specify, usually the front door and once we've delivered it, even if you're not there. It is your responsibility. 
  

Q: When will I receive my food?

A: Our deliveries are made on Mondays, Tuesdays, Thursdays and Fridays between 8am and 6pm. 
   

Q: Does the menu change?

A: Yes, the menu changes every week.
 

Q: What if I have a special request, like no broccoli?

A: No problem send an email to Liane and let her know your preferences. 

Q: What if I have some allergies to certain foods?

A: All our meals are gluten free, if there's anything you're allergic to or even just don't like, let us know and we'll swap it out for something else.  Just send an email to Liane 

  

Q: How long will my food last?

A: We recommend within the first 3 days. Much of the produce is likely to last longer but after 3 days it's your call, we buy fresh to order and it really is super fresh, but some items really need to be used quickly, particularly leafy soft greens and berries. 
    

Q: How do I cancel.

A: Easy - go to Your Account on the Sunday or the Wednesday prior to your next scheduled delivery and deactivate your account or for a one off cancellation just send us an email. 
     

Q: Can I choose my meals on my Meal Plan?

A: Yes, feel free to email us your selections by the Sunday or the Wednesday prior. 
 

Q: I just signed up for a Meal Plan, how do I log into my account?

A: After your first purchase you'll receive an email with instructions on how to create your account. Or click here to set one up now.
 

Q: What if I forget to choose my meals?

A: Meal Plans are an automatic refill each week. If you do not make any selections we'll choose for you. 

We'd love to be voted #1 Meal Service and Food Delivery Service by Melbourne. We're passionate about what we do, and it shows!

Thank you for choosing us!